Position Title: Technical Support
Number of Openings: 1
Position: Time-Based Contract, Based in Saint Lucia
We are seeking a Technical Support Team Member to support the implementation of a digital platform project in Saint Lucia. The role will involve requirements gathering, site visiting, UAT, user training, first-line technical support, and coordination with the project team to ensure successful deployment and adoption.
Key Responsibilities
- Support requirements gathering and stakeholder consultations.
- Conduct site visits and technical assessments.
- Support system testing, UAT, and deployment activities.
- Provide first-line technical support to users.
- Troubleshoot issues and escalate when required
- Deliver user training and ongoing support.
- Track and report support issues and resolutions.
Requirements
- Diploma or Bachelor’s degree in IT, Computer Science, Information Systems, Engineering, or a related field.
- 2–5 years of experience in technical support, ICT projects, or helpdesk operations.
- Experience delivering user training and stakeholder support.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work independently and coordinate with remote teams.
- Based in Saint Lucia.
Desirable
- Experience with requirements gathering and business process analysis.
- Familiarity with web applications, databases, and cloud-based systems.
- Basic understanding of server administration, networking, and IT infrastructure.
If you meet the requirements, we encourage you to apply.
Please send your CV with the subject line “Technical Support – Saint Lucia” to info@stepinnovationsafrica.com.
